By the way, I should also ask you about the ‘Location’ — the ET algorithm does NOT work with pws location names, so if you happen to set your location to a pws, that won’t work. In the /ja result, you can check the variable named ‘loc’, it should be a GPS coordinate. In fact, you can submit a support ticket and attach the entire result of /ja, so that we can check to see if there is something wrong with the configurations.
The /ja result is the same as if you export your configurations. So you can also just export configurations to a file and attach it to your support ticket.