We want all customers to be fully satisfied with their OpenSprinkler products. Our products are thoroughly tested before shipping for quality assurance.
All products (except DIY kits) are covered by our 30-day return policy. If you’re not satisfied with your purchase, simply return your product within 30 days (from the date of delivery) for replacement or a full refund (shipping cost is not refundable). A restocking fee of 5% will be retained if you wish to return for refund. To initiate a replacement or return, please submit a support ticket at https://support.openthings.io with your order number and a brief explanation of why you are returning it. Unless the product is faulty or you received the wrong product, you will be responsible for the return shipping cost. We refund the price you paid for the product, but shipping cost is not refundable (unless if the product is faulty or you received the wrong product). For a full refund (less 5% restocking fee), please make sure you include the original product box, accessories, and ensure the product is in mint condition. We cannot issue full refund if the product has missing parts or has been modified.
After the 30-day return period, products are not eligible for refund. However, all products carry a 1-year warranty. We provide free repair or replacement within 1-year period. After 1-year warranty, generally we still accept repair requests at a cost determined by the complexity of repair.
The following exceptions apply to our return policy:
- Products that have been modified, soldered, or physically damaged in any way are not eligible for return.
- For DIY kits, we only accept return of unopened kits within 30 days since the date of delivery. Once opened, whether soldered or not, it’s not eligible for return.