January 18, 2019 at 8:04 am #53797
This is a basic question from a first-time user. I’ve read through the documentation and forums and can not find anything that gets me past this issue.
Am using OS v3.0 firmware 2.1.8, recently and happily received. It came with a two-page startup guide. Following the “Setting Up WiFi” section, things went well, apparently, until the last, fourth, bullet. By the time OS got to that point, it had disconnected itself from the router but kept saying “connecting”. So, I connected to the router and typed in the Client IP Address. A blank screen came up, not the expected interface. Reset OS several times to be sure I’d followed the instructions correctly, at least as I understand them. The same results always occur.
Browsers: Same result with MS Internet Explorer, Google Chrome, Silk
Op Sys: Windows 7 Pro, fully updated; Silk was on Amazon Fire’s version of Android
Wireless Router: Netgear 600 without internet connection
Wireless configuration is attached. Used the 2.4G channel
(Guest network is disabled)
OS was configured to connect to the router in the same way that I would do if I wanted to access the router’s configuration page.
Many thanks to you all for your insights.
Attachments:February 15, 2019 at 9:09 pm #54014
I think you submitted a support ticket and we sent some suggestions to try. If there are further issues, you can continue with the support ticket.February 26, 2019 at 12:44 am #54093
Please forgive the delay in answering. The power supply for the router failed and I had to replace it. That was a difficult matter since the project is in Ethiopia. Have just replaced the power supply, read your suggestions and the manual (again), and have yet to succeed. Attached is an exposition on what I did and the results. Would be very happy for your input.
Attachments:March 2, 2019 at 10:06 pm #54144
OH MY !! Did not realize internet access was required. Thank you very much. I don’t have a smart phone so I’ll give it a go with internet access. Am at a conference this week but will get to it next week.March 19, 2019 at 10:20 am #59394
Began by connecting to OS. Then used its dialog to connect to an internet-enabled router. Everything went fine.
This case can be closed. Thank you very much.
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