Can't connect after app update

[cooper]

My android phone auto updated the OS app today and now it won’t connect. I get the “Unable to connect to xxxxx” immediately on opening the app or clicking the Connect button.

I’ve killed and restarted the app, rebooted my phone, rebooted the unit, and confirmed network connections. My wife’s iPhone app still connects just fine. The only thing that’s changed is the app update.

OS v3 with 1 expansion board, 2.1.8 firmware.

[Samer]

Thank you for letting us know about this problem. We have verified the issue and will get a fix ASAP. This might be tomorrow but in the mean time if you can please use the web browser.

Thank you for your understanding.

[cooper]

No problem. Thanks for the quick reply.

[Samer]

I believe this issue has been rectified in 1.8.8. Please let me know if you receive this version and continue to have issues.

Thank you very much!

[cooper]

I updated the app today and can confirm all is working again. Thanks, Samer!

[gar]

just got V1.8.8 auto-installed on my Android phone this afternoon and now can’t connect. It flashes immediately “Unable to connect to Site xxxx”.
I have verified connectivity from my PC to the OS and also re-booted all devices involved (OS, phone, switch) with the same result.

OSPI, 2.1.8

[Samer]

Can you please verify you have installed 1.8.8? You can find the version in the about page from the left hand side menu.

[gar]

just un-installed and re-installed and now it is working!

Samer, thanks for responding so quickly!

[Author]

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