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  • #44110

    Anonymous
    Inactive

    No matter whether I sign on to my account via the mobile app, or via web interface, (phone, computer, local, etc.), I keep getting an alert that it cannot read the cloud data. When I click on the alert, it gives me a password entry box. I may not have the correct password? I enter my password, but still have the same alert. I am able to log into opensprinkler.com. Is there a way to reset the cloud data?

    I am using an OSPi-AC, with the latest firmware 2.1.6 (3)?

    #44116

    Samer
    Keymaster

    If you sign out to the cloud and sign back in, it should ask you to replace the data. If this isn’t working send an email to [email protected] and we can reset it for you.

    Thanks!

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