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    No matter whether I sign on to my account via the mobile app, or via web interface, (phone, computer, local, etc.), I keep getting an alert that it cannot read the cloud data. When I click on the alert, it gives me a password entry box. I may not have the correct password? I enter my password, but still have the same alert. I am able to log into Is there a way to reset the cloud data?

    I am using an OSPi-AC, with the latest firmware 2.1.6 (3)?



    If you sign out to the cloud and sign back in, it should ask you to replace the data. If this isn’t working send an email to [email protected] and we can reset it for you.


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