Error retrieving log data. Please refresh to try again.

This topic has 7 replies, 5 voices, and was last updated 1 year ago by Ray.

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May 26, 2015 at 10:53 am #37965

gary
Participant

Hi,

All of a sudden i’m getting “Error retrieving log data. Please refresh to try again” this when i attempt to review the log.

I removed the sd card and looked at it on a pc and there are 183 text log files totaling about 6mb on it out of 32gig on the card. I replaced the card with a reformatted 8gig sd card and it is now working.

I’ve never had this problem before with the log, any idea what may have caused it?

Thanks,
Gary

June 8, 2015 at 1:13 pm #38262

Steve
Participant

I’ve been getting this error over the last week or so as well. Thanks for the input.

October 10, 2015 at 11:10 am #40484

CalDude
Participant

I’ve been getting this for a couple months now. No major changes were made. I did upgrade to 2.1.5, but I think the error was present before that, but maybe not.

Any word on getting this fixed?

January 24, 2020 at 11:19 am #64108

blaha
Participant

me too

January 24, 2020 at 11:22 am #64109

blaha
Participant

me too on app 2.1.6 and firmware 2.1.9

January 30, 2020 at 1:55 pm #64169

Ray
Keymaster

@blaha: what’s your hardware version?

January 30, 2020 at 2:39 pm #64180

blaha
Participant

OS3.0 DC-powered [Order #61265] (June 26, 2019)

February 4, 2020 at 10:41 pm #64244

Ray
Keymaster

One thing you can try is to check the raw log data, using the /jl command. Specifically, open a browser and type in:
http://x.x.x.x/jl?pw=yyyy&hist=2
where x.x.x.x is your OpenSprinkler’s IP address, yyyy is the md5 hash of your plain text password (you can use an online md5 hash calculator such as https://www.md5hashgenerator.com/ to get it).
Check the output and see if there is any obvious problem.
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