“I can get to the firmware page by going to the local IP.” — this most likely means you are using the outdated pre-configured SD card image. Please go to Raspbian website and download the latest Raspbian image, burn it to your SD card, then follow
https://openthings.freshdesk.com/support/solutions/articles/5000631599-installing-and-updating-the-unified-firmware
to install firmware. The outdated pre-configured SD card uses a much older Raspbian which is not compatible with the latest firmware.